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" of hotel star class delimit dispenses assess " service quality criterion for e
From;    Author:Stand originally
Project

Project standard

The project checks a score

Notch actually

Actor

Fine

In

Poor

2, arrange guest room service

Neat, efficiency tall, things is all ready

15

15

13.5

12

7.5

3, the phone serves

Receive a sentence fast, manner good, business is ripe, accurate without accident

20

20

18

16

10

4, wash dress Wu

Good, formalities understands the attitude, quality is good

10

10

9

8

5

5, guest room sends eat the service

Rapid, accurate, efficiency is tall

20

20

18

16

10

6, Wu of meeting customer service

Manner good, efficiency is tall, safe

10

10

9

8

5

7, quality of closed-circuit television program

Image clarity, acoustic quality is good

5

5

4.5

4

2.5

8, sound quality, effect

Acoustic quality is good, adjust effective

5

5

4.5

4

2.5

9, wake a service up

The manner is good, precise without accident

2

2

1.8

1.6

1

10, bed opening night serves

Manner good, efficiency is tall, considerate

2

2

1.8

1.6

1

11, the service that brush a shoe

Rapid, accurate, quality is good

5

5

4.5

4

2.5

12, drinking water and ice are fast supply

Have assure, seasonable, wholesome

10

10

9

8

5

13, the service that provides for the disabled

Manner good, efficiency is tall, considerate

2

2

1.8

1.6

1

14, other service (every 4 minutes)

4

4

3.6

3.2

2

15, guest room serves the effect

Above 14 notch on average 95% above are medium, 70% above to be difference for fine, 70% above for actor, 85% above

10

10

9

8

5

4, dining-room (bar) service quality (manner, efficiency, considerate, norms)
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