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The hotel serves consciousness to groom
From;    Author:Stand originally

Formal, courteous expression is on appearance, want clothes and hat namely neat, pay attention to appearance appearance, notice dress hairstyle, the person should give on outside figure with grave, easy, beautiful, harmony experience, appear relaxed and agile, mental coruscate. Bizarre dress of avoid by all means or wear heavy make-up, contend for with the guest colourful bottle spruce.
Want to stress language skill on the language, style of conversation is cultured, modest and euphemistic, notice mood dialect, answer nature decent.
Bearing civilization wants on the action, complaisant, the behavioral extent of the service does not want too big, the movement wants light, sit, stand, should have correct pose all right, the attention is overcome easy the involuntary petty action that causes guest allergy.
Want on the manner neither haughty nor humble, simpatico, sincerity is natural, strictly avoid is affected. The genuine smile that gives out from the heart is the ” of “ magic wand that wins guest good impression, in recieving service process, should from beginning to end smiling face photograph is greeted, want to have the professional instinct that maintains a smile and habit.
2, admirable attitude of attending to guests
Attitude of attending to guests is to show service personnel is opposite the to the client affection on servive routine understanding and understanding foundation and behavior tendency.
Good attitude of attending to guests, can make the guest produces friendly feeling, enthusiastic feeling, guileless feeling, genuine move. Specific for, for the guest the service wants to accomplish:
(1) serious and responsible. Want the place of urgent guest to need namely, think the guest's place is begged, serious ground has done every thing for guest, no matter its volume, all should give guest a satisfactory result or answer, although the guest puts forward the service that the service asks not to belong him post, contact actively also with concerned branch, cogent solve client difficulty problem, the it is the most important in the job to need to regard as thing that settles a client, by the client the demand has done seriously.
(2) active and active. Want to grasp the pattern of servive routine namely, do servive routine self-consciously before the guest raises a requirement, want to have guest of ” of active “ ask for trouble, do one's best's completely satisfactory idea, make everywhere active, at every turn thinks deep, find pleasure to help others, at every turn is offerred for the client everywhere convenient.
(3) enthusiastic patience. Be like,should entertain a guest namely family member, as before sees first, the face brings smile, amitable, the language is kind, enthusiastic and cordial. Before never-ending guest, no matter servive routine is much busy, pressure is how old, keep not impatient, not tire of is irritated, treat a guest freelyingly undisturbedly. Guest has an opinion, modest listen to, guest has a mood to explain as far as possible, quarrel with the client anything but, produce contradiction to want to father at be self restrained, deferential and self-effacing.
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