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The hotel serves consciousness to groom
From;    Author:Stand originally

E—Eye (eye) : Its meaning is each clerks should pay close attention to guest with enthusiastic and friendly eye from beginning to end, get used to guest psychology, forecast guest to ask to provide active service in time, make guest hour feeling is being cared him by the clerk.
Primary responsibility of the clerk is: (1) receive and accost client
(2) provide all sorts of corresponding services
(3) answer a customer ask ask
(4) resolve difficulty for the client
(5) all sorts of not stable moods that serve a customer with first-rate mood and manner
(6) seasonable processing client is complained, give a visitor with satisfactory answer.
3, the level that measures a hotel to serve quality
The client relies on to feel the service quality that will evaluate a hotel, because this serves the character of quality to be “ with respect to incorporate 5 feeling ” : Be worth somewhat with intimacy, convenient feeling, friendly feeling, safe feeling, content to the client feeling. The hotel no matter from hardware establishment, still serve from software, and this 5 move all should be reflected on the union of both, this is the level that measures a hotel to serve quality, also be the goal that hotel service quality should achieve.
4, the incorporate of excellent service
What is excellent service? The connoisseur thinks: Normative service exceed mufti Wu = excellent service, now from the following what 5 respects elaborate is servive routine person excellent service.
1, good formal, courtesy
The characteristic with hotel the greatest service is substantivity, serve face-to-face for the client by the clerk. The quality of hotel product includes 3 shares: It is the quality of facilities facilities; The 2 quality that are food, commodity; The 3 quality that are a service. And service quality can be divided wait for 3 respects for skill of Wu of kimono of knowledge of attitude of attending to guests, service. In these 3 respects, blame with attitude of attending to guests most sensitive, the standard of attitude of attending to guests is enthusiasm, active, patient, considerate, courteous, the esteem that its core is pair of guest and friendly, namely ceremony, courteous, what and ceremony, courteous rate can be high on certain level reduce a client to be deficient in to clerk knowledge and skill is malcontent, because this ceremony, courtesy is the core content of hotel service quality, it is hotel competition sends success critical factor, and the hotel should improve service quality, have to pay attention to ceremony, courtesy. [Page]
Pay attention to formal, courtesy, it is one of professional essential technique with hotel the mainest servive routine, reflected a hotel the basic attitude to guest, also mirrorred a hotel the culture culture from personnel of course of study and quality. Formal, courtesy is the hotel passes certain language, behavior and form to be mixed denotive welcome, esteem, enthusiasticly to the guest from personnel of course of study acknowledgment.
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